Return and Exchange Policy for Snowboards – SKO26 Demo / Test Account

Introduction

At Z3n Tests, we are dedicated to ensuring your complete satisfaction with every snowboard purchase. Whether you bought your snowboard online or in one of our stores in London, Paris, or Stockholm, our customer-friendly return and exchange policy makes it easy and straightforward to shop with confidence. This article outlines our policy details, reflecting our commitment to sustainability, quality, and transparency.

Return and Exchange Window

You may return or exchange any snowboard purchased from Z3n Tests within 30 days of receipt. This applies to both online orders and in-store purchases.

Condition Requirements

To be eligible for a return or exchange, the snowboard must be:

In its original condition without any signs of use or damage
Unused and unmounted
Returned with all original packaging and accessories included

How to Initiate a Return or Exchange

Please contact our customer service team to request a return authorization and receive specific instructions. You can reach us through our contact page at https://www.z3ntests.com/contact without any referral tags. Our team is ready to assist you promptly and ensure a smooth process.

Refunds

Once we receive and inspect your returned snowboard, refunds will be processed within 7-10 business days. Refunds will be issued to the original payment method used for the purchase. Please allow additional time for your bank to process the refund after we have completed our part.

Exchanges

Exchanges for different snowboards or products are handled as a priority to ensure you receive your desired item without unnecessary delay. Our customer service team will guide you through available options and next steps.

Our Commitment

This return and exchange policy embodies Z3n Tests’ dedication to transparency, customer satisfaction, and support for sustainable snowboarding. We want you to enjoy your snowboard stress-free and be confident in your purchase.

For more details about our products and values, visit our main site at https://www.z3ntests.com/ or explore our community platform at https://www.z3ntests.com/community.